Step 1 : Customers purchase ViCache+Filter solution.
Step 2 : You will receive a confirmation email from ViSolve once your order has been processed.
Step 3 : ViSolve assigns consultant/engineer for the installation process of ViCache+Filter.
Step 4 : ViSolve informs customers to keep their setup ready.
The list of required software components are given in the Install/Conf ViCache+Filter document.
Step 5 : 'Email' and "IM" will be the primary modes of communication. After the setup is ready email us your IM id to squid_support@visolve.com. The assigned ViSolve consultant/engineer will also be in touch with you via other means (telephone, fax) as necessary.
Step 6 : Once the deployment base has been setup, provide us with a web-access document which should contain the physical and logical network diagram of the current (and the proposed) setup. This is to enable our support engineers to meet your needs and to provide you a customized solution. Then allow us to access your network to install and configure ViCache+Filter.
Step 7 : ViCache+Filter will be deployed on your hardware.
Step 8 : ViSolve engineers will email you once the installation is completed.