24x7 Support

Our team of expert support professionals are committed to provide you 'round-the-clock' 24x7x365 world class support ensuring customer satisfaction in every issue they come across. Some of our support features include:

ViSolve Support System to enter and track status of support incidents

  • ViSolve Knowledge Base - Procedural documentation, release notes, guidelines and tricks from our support personnel etc
  • Proactive support
  • Defect-tracking system to observe product change requests.
  • Single Point of Contact
  • Support via Phone/Email/Chat
  • Always strives for shortest possible resolution time.
  • Web training classes on request.
  • Ensures ongoing compliance with criteria to meet federal incentive payments and other Healthcare IT Standards
  • Ensures interoperability and successful transition to Paperless Office.
  • Oversees upgrades directly onto your EMR/EHR server when scheduled.
  • Deals with other system relates issues.
  • In addition, as a HP Business Partner, we also provide support for the HP-UX Servers if your EMR/EHR Solutions run on it.

Click here to view our Support Diagram.

For more information, please contact services@visolve.com

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Client Speak

Specialty based Customized EHR Deployment

Your Customization work to suit my specialty workflow is terrific. Your knowledge on MUO, deployment-go live time frame, customer responsiveness in service is amazing.

Leading Opthalmology Practice based, Georgia. Sep 14, 2010
Interoperability Service: HL7 Integration

Manually submitting and entering lab reports was cumbersome, erroneous both on the Hospital Laboratory and the Physician Practice. Now Patient care is much safer and easier. Appreciate your outstanding commitment and domain expertise and response time.

Systems Integrator, Hospital Lab & Cardiology Practice, Virginia. Nov 24, 2010
Offshore Engineering & Support Service

I've seen some very nice (I mean VERY nice) test case documents from you on some of the TRIM testing to persist data. I probably should have mentioned this before, but I really appreciated that. "And your debugging capabilities has been excellent". We look forward to continue collaborating with you.

CTO, Popular EHR Vendor, California. May 30, 2011
EHR Customization & Development

We are very pleased with your team's work. We must say your work overall quality of work looks amazing so far...

Leading Multispecialty Clinic, Florida. Jan 15, 2011

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